NEW BOOKINGS HAVE OPENED BACK UP AGAIN BUT WITH REDUCED HOURS
AVAILABLE SORRY. THANK YOU FOR YOUR PATIENCE AT THIS TIME.
IF REALLY NEEDING AN AFTER HOURS APPOINTMENT
PLEASE GET IN TOUCH.
To book click on the button above and it will open up to the booking page. Select if you would like a video or telephone appointment and use the calendar to select an appointment time and enter your details. There is an option to create a login for the booking site so that you can view and manage your appointments easily.
If wanting to commence hormone therapy it takes at the very minimum two 30 minute appointments. At the initial appointment it is about getting to know you and what your goals are, your medical history and discussing treatment options. Blood tests are ordered, and the consent form for treatment is discussed. At the second appointment the results from the blood tests are reviewed and treatment options including risks are discussed. Some people will need more appointments to further investigate risk factors specific to them or to ask more questions.
There is a need for ongoing review and follow up. If commencing hormone therapy you will need to have 10 minute review appointments with repeat blood tests every 3 months for the first year, then every 6 - 12 months in subsequent years. The follow up appointments are a chance to review pathology results, review the treatment plan, discuss side effects and issue new scripts.
Once the appointment is booked you will be sent an email with the booking details and links to change or cancel the appointment. It is a good idea to keep this email to refer back to. If you cancel your appointment a refund is issued automatically and will appear back in your account within 7 business days. Please get in contact if this doesn't happen. We ask that you please reschedule or cancel at least 2 hours before the beginning of your appointment.
If it is your first appointment please use the link below to fill in your details for the appointment https://www.ttgc.com.au/details.html.
Most appointments available are on Thursday during the day, or in the evening on some days. If needing a different time please get in contact here and we can find a more suitable time.
The clinic uses Medirecords software for managing electronic records and issuing e-prescriptions. There is an excellent companion app that keeps all of your documents in one place including pathology forms, results, referrals, plans and scripts. You will be sent a link to sign up for the app at your first appointment. Please do not download the app and create a profile prior to the appointment as it makes it very difficult to link the two records when this happens. Information on support for the app is available here - https://support.medirecords.com/hc/en-us/articles/115001355832-My-patient-is-having-problems-with-MediRecords-App-What-do-I-do-
The appointment is run via telephone or zoom.
If requesting a video appointment via zoom you will need to have access to the internet, a device with video and microphone as well as downloading zoom to your device which you can do at https://zoom.us/download.
When it is time for your appointment, there are two options for joining a Zoom meeting. The simplest is following a meeting link in the booking email you were sent to join the session. Doing this should automatically open up Zoom on your device if you have it installed, and if not, it will prompt you to install it.
Alternatively, open the Zoom app on your device and press the 'Join Meeting' button. Use the meeting ID and password written in the booking email you were sent to enter the meeting.
You don't need to create a Zoom account to join a meeting. You only need a Zoom account if you want to host one.
Allow zoom access to your video and microphone to join the call by clicking on 'Join with Video' and 'Join with Computer Audio'. You may be asked to ‘approve and accept’ for your camera or microphone to be used. Once it is your appointment time you will then be connected to the meeting room.
Before your telehealth appointment, it is a good idea to do a pre-call test to ensure your internet speed, camera and microphone are working. To do this go to http://zoom.us/test then click 'Join' and follow the instructions.
At the time of your call, try not to have other programs, apps or streaming services running, as this may slow down your internet speed
If you are still having issues connecting please have a look at the Zoom support page for further guidance https://support.zoom.us/hc/en-us.
If having technical difficulties during the appointment we can convert to a telephone appointment.
Sometimes the appointment before yours may go overtime. If there will be a significant delay I will try and send you an email letting you know.